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# How to track Ringless Voicemail (RVM) Delivery?

The success and failure rates of your RVM (Ringless Voicemail) deliveries is crucial for optimizing your campaigns for maximum callbacks. This guide outlines the steps to efficiently track the performance of your RVM deliveries.

#### Steps to Track RVM Delivery Success

1. **Access Your Campaigns:**
* Log in to your https://app.voicedrop.ai/
* Navigate to the Campaigns section from the main dashboard.

2. **Select Your Campaign:**
* From the list of campaigns, find and select the specific campaign you wish to analyze.

3. **Open Options Menu:**
* Click on the three-dot icon (⋮) next to your selected campaign to reveal additional options.
* Choose the Prospects option from the dropdown menu.
* Locate and click on **Export Delivered RVMs** . This action will generate a report that includes the delivery status of your messages.
![Export Delivered RVMs Button](https://storage.crisp.chat/users/helpdesk/website/-/d/e/0/c/de0cd3c3eb2dd000/export-delivered-rvms_svzb60.png =384x150)


5. **Download the Report:**
* Save the generated report to your device. It will typically be in Excel or CSV format for easy analysis. (Sample of a log screenshot)
![Sample - Exported Log](https://storage.crisp.chat/users/helpdesk/website/-/d/e/0/c/de0cd3c3eb2dd000/sample-log_dnzi66.png =120x20)


6. **Analyzing the 'Sent Status' Column:**
* Open the downloaded report and locate the **Sent Status** column.
* Review the entries, focusing on the following statuses:

### ${color}[#fa0000](What each Sent_status column Indicates? )
*  **"**detected" (a voicemail box was detected"detected" (a voicemail box was detected), OR (voicemail was sent). 
* "not-detected" (The Recipient was reached but a voicemail was **not dropped**).
*  **"**No Answer" (VM call was not answered by Recipient voicemail).
*  **''**Skipped - Not Wireless/VOIP" (call was skipped because it's not a Mobile Number or VoIP - Most likely Landline or Unknown)
*  "Skipped - Not Wireless" - (the Number is not a Mobile number - Most likely Landline).
*  "Skipped - Blacklisted Recipient" (Number not reached – recipient number is on a blocklist)
*  **"**busy" (line was busy hence could not be reached)
* "error" (An error occurred while reaching this number)
* "mailbox-not-setup" (Recipients mailbox is not configured).
* "mailbox-full"   (Recipients mailbox is full and not able to receive RVMs).
* "ivr-detected" (An automated IVR system was encountered when attempting to reach this number's voicemail)
* "phone-number-not-in-service" (The phone number you are trying to reach is currently not in service.)
* "not-accepting-messages" (Message delivery failed because the recipient is not accepting messages.)
 
The success of a drop can be tracked via the **URL sent_recording**. This URL provides the recording/ message that was sent and/or reached the Recipient.